STUDENT POLICIES

REFUNDS & ATTENDANCE POLICY

1. Deposits

1.1 Deposits paid are non-refundable

2. Refunds

Refunds are not given for courses which have been paid for if you:

2.1 Return to your home country.

2.2 Can no longer attend due to change of job/shifts, change of address, change of childcare provision.

2.3 Decide the class is not suitable for you.

2.4 Are sick or on holiday.

2.5 Any other change in circumstances for which the Academy cannot be held responsible.

Wherever possible the Academy will try to find a suitable alternative class. See Section 4 for Refund Policy in this instance.

3. Transfer of classes

3.1 Classes which have been paid for can be transferred for use on an alternative course.

3.2 Classes cannot be transferred to another student.

4. Refunds are not given for classes which have been paid for and transferred for use on an alternative course if:

4.1 You decide the new course is not suitable due to day, time etc.

4.2 The alternative course does not start due to insufficient enrolment.

4.3 Any other circumstances for which the Academy cannot be held responsible.

5. Refunds may be given:

5.1 Under exceptional circumstances (at the Academy’s discretion).

5.2 If a specific course does not start due to insufficient enrolment (not applicable for transferred classes).

Attendance Policy

6. Absence from class:

Your course is bought as a package and finishes on a set date.Therefore, if you are absent for classes you will automatically lose them.

6.1 Punctuality: Please arrive at least 5 minutes before the start of your class as late arrivals disrupt other learners. If you know you will be late for your class please let your tutor know.

If you have any questions on these policies please speak to a tutor.

DIVERSITY & EQUAL OPPORTUNITIES POLICY

1. General Statement

Cheshire Language Academy provides the same opportunity to learn for all its students.

We welcome students from all over the world from a wide range of cultures and backgrounds, and celebrate this throughout students’ education with us.

We do not discriminate on the grounds of gender, race, disability, age, marital or parental status, sexual orientation, nationality, political or religious beliefs, socio-economic class or ethnic or national origin.

2. Statement of Commitment

2.1 Staff & Students

Staff & students will:

Respect all fellow students and staff members
Treat all people fairly and without discrimination
Report any instances of issues relating to equal opportunities and diversity

If any student feels that they or another person are being treated unfairly, they should speak to a tutor or a manager who can advise or take action to help resolve the matter.

If any member of staff feels that they or another person are being treated unfairly, they should speak to a manager who can advise or take action to help resolve the matter.

2.2 Breaches of the Policy

Breaches of this policy by students or staff will be taken extremely seriously and will be fairly and thoroughly investigated, with appropriate action being taken.

All disciplinary actions will be fair, consistent and monitored.