Student Policies

Cheshire Language Academy provides the same opportunity to learn for all its students.

We welcome students from all over the world from a wide range of cultures and backgrounds, and celebrate this throughout students’ education with us.

We do not discriminate on the grounds of gender, race, disability, age, marital or parental status, sexual orientation, nationality, political or religious beliefs, socio-economic class or ethnic or national origin.

We actively promote democracy, rule of law, individual liberty, mutual respect, and tolerance of different faiths and beliefs.

3.1 We protect learners from bullying, harassment, discrimination, neglect, sexual exploitation, domestic abuse, grooming, radicalisation, online abuse, violence, and criminal exploitation.

3.2 Learners may report concerns to their tutor, the DSL, the Deputy DSL, or centre management. All concerns are taken seriously and acted upon promptly.

3.3 Where specialist support is needed, we will refer learners to appropriate agencies and keep them informed throughout.

4.1 Staff & Students

Staff & students will:

• Respect all fellow students and staff members, behave appropriately, and comply with academy policies.
• Treat all people fairly and without discrimination
• Report any instances of issues relating to equal opportunities and diversity

If any student feels that they or another person are being treated unfairly, they should speak to a tutor or a manager who can advise or take action to help resolve the matter.

If any member of staff feels that they or another person are being treated unfairly, they should speak to a manager who can advise or take action to help resolve the matter.

4.2 Breaches of the Policy

Breaches of this policy by students or staff will be taken extremely seriously and will be fairly and thoroughly investigated, with appropriate action being taken.

All disciplinary actions will be fair, consistent and monitored.

We may collect and process the following information:

• Identity Data: Name, date of birth, gender, and nationality.
• Contact Data: Email address, phone number, and postal address.
• Educational Data: Language proficiency levels, attendance records, and test results.
• Financial Data: Payment details and billing history.

Technical Data: IP address and browser type (collected via cookies).

2. How We Use Your Data

We only process your data when we have a legal basis to do so:

• Contractual Necessity: To enrol you in courses and provide educational services.
• Legal Obligation: To comply with immigration (e.g., visa sponsorship) or tax laws.
• Legitimate Interests: To improve our services and send relevant academy updates.
• Consent: To send marketing materials (which you can withdraw at any time).

We do not sell your data. We may share information with:
• Accreditation bodies or government authorities (e.g., Trinity, UKVI).
• Service providers (e.g., IT hosting, payment processors).
• Partners involved in your placement (e.g., councils or charities).

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, typically for the duration of your studies plus a statutory period (usually 6 years) for tax and legal compliance.

Under the GDPR, you have the right to:

• Access your data.
• Rectify incorrect information.
• Erase your data (the “right to be forgotten”) in certain circumstances.
• Object to or restrict processing.
• Data Portability (requesting a transfer of your data).

We implement strict physical and digital security measures to prevent your data from being lost, used, or accessed in an unauthorised way.

Our website uses cookies to enhance your browsing experience and analyse site traffic.

• Essential Cookies: Necessary for the website to function (e.g., secure log-ins or contact and enrolment forms).
• Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). We only use these if you provide consent via our cookie banner.
• Managing Cookies: You can set your browser to refuse all or some cookies, but this may prevent some parts of our website from functioning properly.

During your time at Cheshire Language Academy, we may take photographs or videos of classes, social activities, and excursions.

• Usage: These images may be used in our printed brochures, on our official website, or on our social media channels to promote the Academy.
• Consent: We will seek your explicit written consent (or parental consent for students under 18) upon enrolment before using any media where you are clearly identifiable.
• Withdrawal: You have the right to withdraw your consent at any time by emailing us. Once withdrawn, we will not use your image in future publications, though we may not be able to recall printed materials already in circulation.

For any questions regarding this policy or to exercise your rights, please contact:
Data Protection Officer
Cheshire Language Academy
Louise@cheshirelanguageacademy.com

Cheshire Language Academy

Warrington Business Centre

67 Bewsey Street

Warrington

WA2 7JQ